1. How do you Archive in Outlook?

Archiving allows you to free up space in your Outlook account by moving items out of Outlook to a safe location such as a network drive or CD. Archiving can be setup to run automatically or manually using the software version of Outlook. User Support provides the following instruction on setting up Archiving: Managing Your Outlook Account and Advanced Archiving Alternatives. You may also wish to visit our Outlook FAQ page.

2. What do I do if I have forgotten my Outlook password?

If you have forgotten your Outlook passwords, you have several options for resetting it:

• Go to the Marshall Help Desk in HOH300 with a picture ID and we will reset it for you.
• Please use our online helpdesk form at http://www.marshall.usc.edu/help
• Send us an email request from your USC Email account (http://email.usc.edu).
• Click the "Problems Logging In" link the MyMarshall login page (http://mymarshall.usc.edu)

For security reasons, Technology Support cannot reset passwords over the phone.

3. I am unable to print, what can I do?

Printing From Your Office:
If you are printing from your office, there are several possible reasons for this that you can attempt to trouble shoot yourself. First and simplest, verify that the printer is on and has paper. Check for any error messages either on your screen or generated by the printer. If you are printing to a network printer, verify which printer you are printing to. You can do this by going to "File - Print" from the menu. You may also wish to try turning the printer on and off or rebooting your computer. If none of the above solves the problem, then give our Help Desk a call at 213/740-3000 or via email at: helpdesk@marshall.usc.edu.

Printing from the Graduate Computer Lab:
If you are printing from Popovich Hall 201J, you must be logged onto the computer using your Marshall username and password and you must not have used up your semester print quota. The lab's consultant will be able to assist you should you need to purchase more prints. For more lab information, visit our Computer Labs page.

Printing from the Undergraduate Computer Labs:
If you are printing from the Crocker Library Computer lab orthe Accounting Library, these systems require a Marshall print card to print. After clicking Print, you will need to go to the print release station for your PC, select your print job, and insert your print card into the reader. You may purchase/recharge print cards in the Crocker Library. For assistance, there are technicians in the Crocker Library and in Hoffman Hall 300. For more lab information, visit our Computer Labs page.

4. I am over my Outlook E-mail quota, what do I do?

To maintain manageability of the Outlook Exchange server, Marshall has established email quota's for all Marshall Outlook users. If you go over your e-mail quota, you will need to remove items from your account either through archiving or deletion. For information on archiving, see Managing Your Outlook Account and Advanced Archiving Alternatives. To determine your email and network quota, visit our File Management page.

If you are on the software version of Outlook and wish to determine how much space you have left, right mouse click your "Outlook Today" folder located on the folder list and select "Properties for Mailbox - Your Name".
Click the "Folder Size" button.

If you do not have the software version of Outlook, you may logon to it in one of Marshalls computer labs using the instructions above or contact the Marshall Help Desk at either 213/740-3000 or via email at: HelpDesk@marshall.usc.edu.

5. How do I setup wireless on my computer?

Wireless allows users with registered wireless network cards for their laptops to connect to the Internet while on campus. For information on how to setup Wireless on your computer, use the following link: Setting up wireless for Windows XP computer.

6. How do I plug my laptop to the Internet on campus (ResNet)?

ResNet allows users with registered network cards to plug their laptops into jacks located throughout USC to get Internet access. For information on how to setup ResNet on your computer, use one of the following links: Setting up ResNet for Windows 2000 or Windows XP.

7. I have various Windows XP questions.

We have had a number of user contact us with a variety of Windows XP questions. If you have any questions regarding Windows XP, please feel free to contact our Help Desk by phone at: 213/740-3000 or email at: HelpDesk@marshall.usc.edu.

8. I have lost connectivity to my network drive from my office, what should I do?

The first thing to do is to see if you are able to make any type of outside connection by opening your web browser. If you have Internet connectivity then the problem is probably not hardware related. Next, try rebooting your computer. This generally works more times than it doesn't. When your system is booting, watch for any error messages that refer to not being able to connect to the domain server. Finally, if the above fails, contact the Marshall Help Desk by phone at: 213/740-3000 or email at: HelpDesk@marshall.usc.edu.

9. I am a faculty/staff member and need to make an IT purchase. What should I do?

For large ticket items such as computers, monitors, printers, scanners, etc., please use our online helpdesk form at http://www.marshall.usc.edu/help. For minor purchases (mice, keyboards, paper, toner, etc.), make the purchase through your department.